Our Approach to Consulting

Acemis has concentrated its development around 4 main areas of expertise:

Customer Relationship strategy:

Market analysis customer intelligence, client profitability analysis, drafting of opportunity scenarios, definition of service offers

Customer Relationship management:

Creation and deployment of Customer Relationship structures, integration of new organisational structures into existing ones (local or remote / multimedia), optimisation of organizational structures and processes, performance monitoring of the customer relationship service

Change management :

Staff management, training, coaching, integration of the Customer Relationship within the company, definition and implementation of management systems

Technology :

Management and exploitation of data, technical architecture, software selection, organization and monitoring of integration projects

The sharing of these four areas of expertise constitutes the cultural ground work of our teams :

• Our consultants are not generalists, but experts in each of the key areas of Customer Relationship management
• Acemis consultants benefit from their complementary skills and their transverse knowledge base
• Every project group is composed of different skills which are complementary and in turn, favours the success of the project

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