Past events

February 2004

Date : Monday 02 February 2004

Place : Hotel Sofitel Luxembourg

Subject  : The RH function at the service of the internal clients

Acemis Luxembourg has organised a roundtable meeting with uman ressource managers with the participation of the bank Dexia BIL

November 2003

Date : Wednesday 19 November 2003 at 8h30

Place : Novotel - Grenoble

Conference ELD (Entreprises Locales de
Distribution d'Electricité de la Région Rhône Alpes)

Beside the Gaz & Electricity of Grenoble, ALSI and Unilog, Acemis will present:

«Change management in order to accompagny the electricity market opening and the improvement of customer management »
Frédéreci Charles, Senior Manager and Guillaume Pinaud, Senior Consultant

Date : Tuesday 18 November 2003 at 8h30 am

Place : Hôtel Lutetia, Paris

Subject  : The competences of the Customer relationship management

Download - Antoine Dumas : What evolutions for which activity of the Customer relationship management ?

Download - Nicolas Diquero : What answers to these evolutions ?

Ocotober 2003

Date : Tuesday 14 October 2003 at 8h30 am

Place : Hôtel Lutetia, Paris

Subject : The monitoring of the customer relationship management

Download - Patrice Chédor : What monitoring of the customer management for which actor?

Download - Frédéric Charles : What does the multichannel management change in terms of monitoring of the customer relationships ?

June 2003 : Customer Relationship Day Luxembourg

Acemis organised a customer relationship management day in Luxembourg, on wednesday the 11th june. This event, including presentation, testimonials and workshops has allowed the participants to exchange their respective client management issues .

May 2003 : Complaints

Date : Tuesday 13 May 2003 at 8h30 am

Place : Hôtel Lutetia, Paris

Subject : Complaint management

Download - Antoine Dumas : Complaints - are they to be treated by experts ?

Download - François Martel : What does the multichannel management change for the complaint management ?

May 2003 : SECA (European exposition for contact centers and customer management)

Acemis has participated at the SECA, from the 20th to the 22nd may 2003.

> François Martel, Director, led a debate about the financial services industry the 21st may 2003 .

> Nicolas Diquero, Director, animated a workshop about the « customer relationship management in all activities » the 21st may 2003.